These Terms of Service (the “Terms”) govern your access to and use of ReviewCroft (the “Service”). ReviewCroft is operated by Sevcan Yorulmazlar, a sole proprietorship registered in Türkiye, doing business as Vookie Labs. In these Terms, “we,” “us,” and “ReviewCroft” refer to that operator; “you” or “Customer” refers to the individual or entity using the Service.
By creating an account, accessing, or using the Service, you agree to these Terms and to our Privacy Policy. If you don’t agree, don’t use the Service. If you accept these Terms on behalf of a company or other entity, you represent that you have authority to bind that entity.
1. Eligibility and acceptance
- You must be at least 18 years old to use the Service.
- ReviewCroft is a tool for businesses. You may only use it in connection with a business you own, operate, or are authorized to manage on behalf of the owner.
- If you accept these Terms on behalf of an entity, you confirm that you have authority to bind that entity, and “you” will refer to both you and the entity.
2. The Service
ReviewCroft helps you aggregate, analyze, and respond to reviews of your business published on third-party platforms (including Google Business Profile, Yelp, TripAdvisor, Booking.com, OpenTable, and Expedia) and provides related features such as AI-assisted sentiment analysis, response and caption suggestions, QR-code review requests, embeddable review widgets, and social-media posting (for example, to Instagram).
The Service is provided over the internet and accessed through our hosted application. We may add, modify, or remove features. Material changes will be communicated as described in Section 14.
3. Your account
You are responsible for:
- The accuracy of the information you provide.
- Keeping access to your sign-in email secure. Production sign-in is via magic link sent to that email.
- All activity that takes place under your account, including activity by teammates you invite or by integrations you authorize.
- Maintaining the rights and permissions necessary to manage any business you connect to the Service.
You may not share your account credentials, sell or transfer access, or impersonate another person or business.
4. Connected platforms and review sources
ReviewCroft connects to third-party platforms only when you authorize a connection. By connecting a platform you:
- Grant ReviewCroft permission, on your behalf, to access the data described in our Privacy Policy.
- Agree to comply with that platform’s own terms of service and policies.
- Acknowledge that ReviewCroft is not affiliated with, endorsed by, or controlled by those platforms.
We may suspend or stop offering a particular integration if a platform changes or restricts its API, modifies its terms, or otherwise makes the integration impractical. Where possible we will give reasonable notice.
For automated review replies, social posts, and other actions ReviewCroft takes on your behalf, you are responsible for the content of those actions.
5. Acceptable use
You agree not to:
- Violate any law, regulation, or third-party right.
- Use the Service to publish, generate, or manage fake, deceptive, or incentivized reviews, or to manipulate any review platform in ways that violate that platform’s terms.
- Hide, alter, or selectively suppress legitimate negative reviews in ways that mislead consumers.
- Harass, defame, threaten, or harm any person through replies, posts, or content created with the Service.
- Interfere with, probe, or test the security of the Service; circumvent rate limits; or attempt to access another customer’s data.
- Reverse engineer, decompile, or disassemble the Service except as required by law.
- Resell, rent, or sublicense access to the Service without our prior written consent.
- Use the Service to build a competing product or to scrape ReviewCroft’s content or data.
We may suspend or terminate your account if we reasonably believe you have violated this section.
6. Content and licenses
Your Content. You retain ownership of the content you upload or generate through the Service, including business profiles, review replies, social captions you finalize, AI prompts you customize, and messages you send to support (“Your Content”). You grant ReviewCroft a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, and process Your Content solely to operate and provide the Service to you.
Review content. Reviews ingested from third-party platforms remain governed by those platforms’ terms and by the rights of the original reviewers. ReviewCroft does not claim ownership of review content. We process it on your behalf as described in the Privacy Policy.
Our Service. All right, title, and interest in the Service (including the software, designs, brand assets, and documentation, but excluding Your Content and review content) belong to ReviewCroft. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for the duration of your subscription.
Feedback. If you send us suggestions or ideas, we may use them without obligation or compensation.
7. AI features
The Service uses AI models to suggest review responses, generate social captions, summarize sentiment, and tag review aspects. AI outputs:
- May be incorrect, incomplete, or biased.
- Should be reviewed by you before being published or relied on.
- Are not legal, medical, financial, or other professional advice.
- Are produced using third-party AI models. You are responsible for ensuring that your use of these outputs complies with applicable law and the policies of any platform on which you publish them.
ReviewCroft is not responsible for AI outputs you choose to publish.
8. Subscriptions, free trial, and billing
Plans. The Service is offered on monthly subscription plans (currently Starter, Growth, and Scale), each with different limits and capabilities. Current pricing is shown on our pricing page.
Free trial. New accounts receive a 7-day free trial of the Starter feature set. No payment information is required to start the trial. The trial does not auto-convert into a paid subscription; to keep using the Service after the trial ends, you must subscribe to a plan.
Billing. Paid subscriptions are billed monthly in advance through our payments processor, DodoPayments. By subscribing, you authorize us (and DodoPayments) to charge your payment method on a recurring basis until you cancel. Taxes and applicable fees may be added based on your billing address.
Price changes. We may change subscription pricing from time to time. We will give active subscribers at least 30 days’ notice before a price change takes effect. If you do not accept the new price, you may cancel before the next renewal.
Failed payments. If a recurring charge fails, our payments processor may place your subscription “on hold” rather than cancelling it. While on hold, the subscription will not renew automatically and your access to paid features may be reduced or suspended. You can reactivate the subscription by updating your payment method in the customer portal; once a successful charge clears, your subscription resumes.
9. Cancellation, refunds, and termination
Your cancellation. You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of the current paid period. You keep access to paid features until that period ends.
Refunds. Subscription fees are non-refundable for partial periods. We may, at our discretion, offer refunds for clear billing errors or significant service outages.
Effect of cancellation. After cancellation, your account is retained in read-only mode so you can return. Permanent deletion follows the schedule in the Privacy Policy. You may request immediate permanent deletion at any time.
Our right to suspend or terminate. We may suspend or terminate your account, with or without notice, if (a) you violate these Terms or our acceptable use rules, (b) your use of the Service puts the Service or other customers at material risk, (c) you fail to pay amounts due, or (d) we are required to do so by law or by a third-party platform. Where reasonable, we will give you an opportunity to cure.
Survival. Provisions that by their nature should survive termination (including content licenses for content you have already published through the Service, intellectual-property rights, disclaimers, limitation of liability, indemnification, and governing law) survive termination of these Terms.
10. Intellectual property
ReviewCroft and Vookie Labs, including all related names, logos, and trademarks, are owned by us. These Terms do not grant you any right to use those marks except as necessary to identify ReviewCroft as your service provider.
11. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THE ACCURACY OR RELIABILITY OF ANY DATA OR AI-GENERATED OUTPUT.
We do not warrant that the Service will be uninterrupted, error-free, or secure, or that integrations with third-party platforms will continue uninterrupted. Reviews fetched from third-party platforms may be incomplete or delayed for reasons outside our control.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, REVIEWCROFT WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE.
OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED EURO (€100).
These limitations apply even if we have been advised of the possibility of damages and even if a remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions our liability is limited to the maximum extent permitted by law.
13. Indemnification
You agree to defend, indemnify, and hold harmless ReviewCroft and its operator from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to (a) your use of the Service, (b) Your Content, (c) your violation of these Terms or applicable law, (d) your violation of any third-party platform’s terms when you use the Service to interact with that platform, or (e) your violation of any third-party right.
14. Changes to the Service or these Terms
We may modify or discontinue features of the Service at any time. We may also update these Terms; when we make material changes we will notify account holders by email and update the effective date at the top of this page. Material changes take effect 30 days after notice (or immediately for changes that benefit you or are required by law). Your continued use of the Service after changes take effect constitutes acceptance. If you do not agree, stop using the Service and cancel your subscription.
15. Governing law and disputes
These Terms are governed by the laws of the Republic of Türkiye, without regard to conflict-of-law principles. The courts of İstanbul, Türkiye have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, except where local consumer-protection law gives a consumer the right to sue in their place of residence.
Before filing a claim, the parties agree to attempt in good faith to resolve the dispute informally for at least thirty (30) days by contacting [email protected].
If you are a consumer in a jurisdiction whose mandatory consumer-protection rules grant you rights that cannot be waived by contract, those rights apply to you regardless of this section.
16. Miscellaneous
Entire agreement. These Terms (together with the Privacy Policy and any plan-specific terms or written agreements) form the entire agreement between you and ReviewCroft about the Service and supersede prior agreements on the same subject.
Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect.
Waiver. Our failure to enforce any right or provision is not a waiver.
Assignment. You may not assign these Terms without our prior written consent. We may assign or transfer these Terms in connection with a merger, acquisition, financing, or sale of assets.
Force majeure. We are not liable for any delay or failure caused by events outside our reasonable control, including outages of upstream platforms, network or hosting providers, natural events, or government actions.
Notices. We send notices to the email address on your account. You may send legal notices to the address in Section 17.
17. Contact
ReviewCroft is a product of Vookie Labs, operated by Sevcan Yorulmazlar (sole proprietor, Türkiye).
Address: Eğitim Mahallesi, Muratpaşa Cad. Kent Plus Sitesi No: 17 İç Kapı No: 67, Kadıköy / İstanbul, Türkiye
Email: [email protected]